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Kids Help Phone
Volunteer Crisis Responder (English and Bilingual positions)
Our volunteers need to be enthusiastic about helping people! You can be a professional, student, teacher, retiree, or anybody else with an internet connection and a willingness to learn how to support people over text.
Ongoing Opportunity (> 1 year)
  • South Cowichan
  • Lake Cowichan
  • North of Duncan
  • Duncan Area
  • Varies
Description of Position
For three decades, young people have been reaching out to Kids Help Phone for the support they need.
In 2018, in partnership with Crisis Text Line, Kids Help Phone launched the first ever 24/7, free, nationwide texting service. Through Crisis Text Line powered by Kids Help Phone, young people can chat confidentially with trained, volunteer Crisis Responders.

We are now accepting both English and bilingual (English and French) applications to volunteer. This volunteer position will be remote, meaning that you can participate from anywhere in Canada as long you have a strong, reliable internet connection.

Becoming a Crisis Responder is simple:

Step 1: Fill out the on-line application, which should take approximately 30 minutes (
Step 2: If selected for training, obtain and successfully get a Vulnerable Sector check (don’t worry, we will tell you how to do this!)
Step 3: Complete the 36-hour online training within six weeks
Step 4: Sign the Crisis Responder Agreement, which includes our Code of Conduct and Privacy Policy
Step 5: Take your first shift and start supporting young people in Canada!
Once we review the applications, we’ll contact everyone we think will be a great fit as a Crisis Responder. If you are selected, we will send you the Crisis Responder Agreement as well as information on background checks and our training.
Contact Information
Send Email to: Kids Help Phone
(416) 586-5437 ext. 8412